Warranty and Terms

Limited Warranty

Subject to the return of the restoration or appliance that was accepted, placed, and then ultimately failed, PFD Digital Lab will repair or replace it without charge for the cost of materials and workmanship as follows:

  • PFD Solid ZR (lifetime period)

  • PFD Esthetic ZR (lifetime period)

  • PFD Layered ZR (five-year period)

  • Porcelain Fused to Metal (five-year period)

  • Full Cast Crown (five-year period)

  • Screw Retained Implants (five-year period)

  • Custom Implant Abutments (five-year period)

  • IPS e.max (two-year period)

  • Night Guards/Retainers (one-year period)

  • PMMA Temporaries (two-month period)

Remake and Refund Policy

PFD Digital Lab warrants that all custom dental restorations and appliances are made according to your requirements as specified by your paper or digital prescription, and fits the cast provided by your impression or digital impression. Our main goal is to determine the root causes of failed work, and work to develop an environment where the result is reducing those instances. We are here to be your partner in delivering successful outcomes for your patients. Our overall remake rate for year end 2019 was 1.2%, well below the national average of 3.8%[1]

PFD Digital Lab will remake a case at no charge, subject to the request being made within the warranty period, and the return of the original restoration or appliance. Remake requests made without the return of the original restoration or appliance will be charged at 50% of the listed price. If the original restoration or appliance is returned to us at a later date, we will issue a credit directly to the customer's account.

We reserve the right to charge for remake work on a sliding scale, under the following circumstances:

 

  • We inquired about the quality of the impression or digital impression and requested a new impression or digital impression be sent. We were told by the doctor or doctor's staff to continue with the original. 

  • The doctor or the doctor's staff trimmed or digitally marked the die resulting in an open margin.

  • Bridges where the pontic unit(s) had not been extracted or allowed sufficient healing time prior to the impression being taken.

  • The doctor or the doctor's staff instructed us to adjust the opposing due to a lack of clearance, or adjust the abutment(s) due to: a lack of clearance, a lack of parallelism, or an undercut.

  • The remake case instructs for a shade that is significantly different than the original.

The cost for fabricating a custom made dental appliance cannot be refunded in cash, or similar instrument, if already paid for in a previous statement period. A credit may be issued by PFD Digital Lab directly to a customer’s account when cases do not meet our standards for quality, function and aesthetics. Accepted credit requests on a case in a current statement period will result in the invoice being voided, resulting in no charge. Any credit balance on an account must be used for lab services within ninety days from the date of issue. We reserve the right to require a case to be remade once, before issuing a credit to a customer's account. 

Payment Terms

PFD Digital Lab offers you the convenience of a monthly open account (net 30) on all of your casework. Invoices are sent with cases and itemized statements are mailed on the last business day of the month. The statement balance is due, in full, by the last business day of the following month. A service charge of 1.5% per month (annual rate of 18%) will be applied to any unpaid balance. Any costs associated with collecting an unpaid balance, including legal fees, will be charged to the customer. We reserve the right to limit or terminate credit due to unpaid and/or untimely payment of statement balances, and convert accounts to COD status. We accept payment by check, or debit/credit card (Visa, Mastercard, Discover, and American Express). Accounts that are setup on an automatic payment plan with a debit/credit card on file, will be charged according to the payment terms selected when the account was opened. You can change your payment terms at any time by contacting us.

 

[1] McCracken, Michael & Litaker, Mark & Gordan, Valeria & Karr, Thomas & Sowell, Ellen & Gilbert, Gregg & Group, National. (2019). Remake Rates for Fixed Restorations in Clinical Practice: Findings from The National Dental Practice‐Based Research Network. Journal of Prosthodontics. 28. 10.1111/jopr.12995. 

Copyright 2020. All Rights Reserved. PFD Digital Lab, Inc.  State of Florida License #: DL11691

Contact

PFD Digital Lab Inc.

536 E Tarpon Ave, 1A

Tarpon Springs, FL 34689

T: (855) 500-6731

T: (727) 940-7099

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