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Warranty and Terms

Limited Warranty

Subject to the return of the restoration or appliance that was accepted, placed, and then ultimately failed, PFD Digital Lab will repair or replace it without charge for the cost of materials and workmanship as follows:

  • PFD Solid ZR (lifetime period)

  • PFD Esthetic ZR (lifetime period)

  • PFD Layered ZR (five-year period)

  • Porcelain Fused to Metal (five-year period)

  • Full Cast Crown (five-year period)

  • Screw Retained Implants (five-year period)

  • Custom Implant Abutments (five-year period)

  • IPS e.max (two-year period)

  • Bite Splints / Retainers (one-year period)

  • PMMA Temporaries (two-month period)

Remake and Guarantees 

PFD Digital Lab warrants that all custom dental restorations and appliances are made according to your requirements as specified by your paper or digital prescription, and fits the cast provided by your impression or digital impression. Our objective is to determine the causes of failed work, and to develop an environment where the result is reducing those occurences. We are here to be your partner in delivering successful outcomes for your patients. Our overall remake rate for year end 2020 was 1.2%, well below the national average of 3.8%[1]

PFD Digital Lab will remake a case at no charge, subject to the request being made within thirty-days of the invoice date, and with the return of the original restoration or appliance, model and impression (if applicable), and all other original materials used for fabrication. Remake requests made without the return of the aformentioned materials will be charged at 50% of the listed price. 

We reserve the right to charge for remake work under the following circumstances:


  • We inquired about the quality of the impression or digital impression and requested a new impression or digital impression be sent. We were told by the doctor or doctor's staff to continue with the original. 

  • The doctor or the doctor's staff trimmed or digitally marked the die resulting in an open margin.

  • Bridges where the pontic unit(s) had not been extracted, or allowed sufficient healing time prior to the impression being taken.

  • The doctor or the doctor's staff instructed us to adjust the opposing due to a lack of clearance, or adjust the abutment(s) due to: a lack of clearance, a lack of parallelism, or an undercut.

  • The remake case instructs for a shade that is different than the original.

The cost for fabricating a custom made dental appliance cannot be refunded in cash, or similar instrument, if already paid for in a previous statement period. A credit may be issued by PFD Digital Lab directly to a customer’s account when cases do not meet our standards for quality, function and aesthetics. Accepted credit requests on a case in a current statement period will result in the invoice being voided, resulting in no charge. Any credit balance on an account must be used for lab services within sixty days from the date of issuance. We reserve the right to require a case to be remade, before issuing a credit to a customer's account. We reserve the right to refuse a remake request when certain factors have been determined to contribute wholly, or in part, to the placement failure, if said factor(s) have not been rectified. 

Payment Terms

We require new accounts to settle their first five cases via debit/credit, to establish credit with our laboratory. Once credit is established PFD Digital Lab offers you the convenience of a monthly open account (net 30) on all of your casework. Invoices are sent with cases and itemized statements are mailed on the last business day of the month. The statement balance is due, in full, by the last business day of the following month. A service charge of 1.5% per month (annual rate of 18%), or whatever maximum annual rate allowed by law, will be applied to any unpaid balance. Any costs associated with collecting a balance, including legal fees, will be charged to the customer. We reserve the right to limit or terminate credit due to unpaid and/or untimely payment of statement balances, and convert accounts to COD status. We accept payment by check, or debit/credit card (Visa, Mastercard, Discover, and American Express). Accounts that are setup on an automatic payment plan with a debit/credit card on file, will be charged according to the payment terms selected when the account was opened. You can change your payment terms at any time by contacting us. We reserve the right to adjust our fees at any time with or without notice, for any reason.


[1] McCracken, Michael & Litaker, Mark & Gordan, Valeria & Karr, Thomas & Sowell, Ellen & Gilbert, Gregg & Group, National. (2019). Remake Rates for Fixed Restorations in Clinical Practice: Findings from The National Dental Practice‐Based Research Network. Journal of Prosthodontics. 28. 10.1111/jopr.12995. 

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